Shipping
We aim to process and dispatch orders on the day of order placement. Standard delivery is carried out by our delivery team or HayPost. In Yerevan typically takes 1 business day if the order is placed before 12:00 AM, otherwise it may take up to 2 days. In other regions it takes 3–5 business days. Express delivery is under development and not available yet.
Orders are dispatched from our local warehouses once the order is confirmed.
Tracking information will be available in your account once the order is shipped.
If an address change is required after an order is placed, contact support immediately.
The maximum delivery time is 5 business days. If delivery takes longer than 5 business days, you will receive a 400 ֏ bonus credit that you can use on future orders.
Delivery is available either as home delivery or pickup from a HayPost branch. Currently, home delivery is available only in Yerevan. To choose the option that works best for you, please specify it in the order notes during checkout.
Return & Refund
You have the right to exchange or return the product if the delivered product does not match the description on the website or has manufacturing or factory defects. Exchange/return is possible only if the product has not been used, the appearance and product labels are preserved. We accept returns for eligible products within 14 days after delivery. By decision of the Government of the Republic of Armenia, care and cosmetic products are an exception, which are not subject to return or exchange.
To initiate a return, contact our support team with your order number and reason for return.
Shipping costs for returns may apply unless the return is due to our error or a defective product.
Orders can be canceled before delivery; once the delivery is en route, cancellation may not be possible.
Payment
We support card (Arca/Visa/Mastercard/American Express) payment methods and bank transfer. For bank transfers, please follow the instructions provided during checkout. We do not store payment card details on our servers for security reasons.
Bank transfer details are requested only when you choose that payment method. For correct payment, please follow the instructions provided in the Payment Instructions. Online card payments are handled by our payment provider; card details are not stored on our servers.
If payment disputes arise, our support team will assist and may request verification documents.